A Warranty that was well worth it.

[Brian DeJong]

A few years back I purchased my D300 from Best Buy and in the process I was talked into purchasing their extended warranty.  Now I am not a big fan of extended warranties but it was represented as a direct in store replacement deal.  In other words all I had to do was bring it in and I would walk out with a replacement.  It cost 10% of the purchase price of the camera and extended the warranty for an aditional 5 years.  I bit and I am glad that I did.

I found this week that my camera would no longer connect via the USB port on the camera.  Try as I might I could not get it to work, so I packed up my camera bag and went to the local Best Buy.  Mind you this wasnt event the store I purchased the camera from in the first place.  I explained the issue and they had a member of the "Geek Squad" check it out as well.  It was verified that there was a problem and they started the process of getting me a replacement.  As it turns out Canon has since discontinued the D300.  No problem, they said, well just give you the newer D350!

Imagine my supprise, not only did they not hasstle me about it, they just ran back got a new one off the shel adn replaced my whole kit, lens and all with the new one.  I did however have to buy a new warranty for the new camera.

So I wanted to give a 'atta boy' to Best Buy for standing behind their warranty.  Now all I have to do is get some clear weather to test this bad boy out.  They redesigned the whole thing and I must say its a killer of a camera.

[Ron]

That's great Brian.

I bought my 300D at Best Buy also and purchased the replacement warranty. 
So far I have taken it back two times and they have sent it back to the factory but as far as I'm concerned they haven't corrected the problem yet.  BAD FOCUS PROBLEM.  All my pictures come out very soft.

I'm getting ready to take it back for the third time

I purchased a new HP printer from them last year and also purchased the replacement warranty.  When I got home from vacation this summer my 3 in one printer had been hit by ligthening so I took it in to Best Buy and they said they would have to send it back to the factory.  When I bought the warranty they said if I ever had a problem with my printer just bring it back and they would replace it.

Three weeks later HP sent me a refurbished one a couple models up from mine, but it sounded like a thrashing maching every time I would scan something.

I took it back and they decided to replace it with a new one, which was the latest one out a 3310 All in one.

So I guess I'll have to give them kudos on the printer but we'll see what happens with the camera.

Ron

[Brian DeJong]

I am suprised about the camera.  I was told point blank that since Canon would not allow anyone to service the camera that the warranty was an in store replacement warranty.  The next time you are there I would push that point.  I do know that they carry two types of warranties.  One is a service warranty and is usually cheaper and for that one they do send it out for repairs.  The other one is the replacement warranty and for that one you are not supposed to leave empty handed.

As far as the soft picture issue, while I have not seen any of you pictures I do know that most pictures that come right out of hte camera may appear soft.  Some of this can be controlled by the custom settings in the camera.  They are the Set 1-3 and the Parameter1 and 2.  You may want to try to customize one of the custom settings and raise the sharpness up a notch or two to get the desired effect.  I find that most of my pictures could use sharpening with settings of 2 for the radius and 80 for the amount.  This brings it up a little but not to much.  For me I like a slightly soft look over the to sharp look for most pictures.

Feel free to either call me or email me directly if you need help with the settings.  You can also send me one of your picture right out of the camera and I can take a look at it to see if it matched what I see from mine.